Shipment and Return
Your pack shipment
Packages are generally dispatched within 3 days after receipt of payment and stock availability.
We ship using Poslaju. We will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
The customer has 7 calendar days, as from the reception of the ordered goods, to return them to Ardent Educational Consultants Sdn Bhd for exchange or refund. For refunding or exchange, the customer must return the products intact, in their original packaging (including the delivery note), including all accessories (all that has been received), to his/her expense and under his responsibility, to the following address: Ardent Educational Consultants Sdn Bhd No 100-1, Jalan 2/23A, Off Jalan Genting Klang, Taman Danau Kota 53300 Setapak Kuala Lumpur, Malaysia.
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